Returns & Refund Policy

You may request to return an eligible part within 7 days of delivery. To qualify, the part must be unused, uninstalled, in its original packaging, and in resaleable condition, with all accessories and documentation included. Requests made after 7 days from delivery cannot be accepted.

This return window is in addition to — and does not replace — your rights regarding defective or incorrectly supplied goods under the Consumer Protection Act, which are covered separately below and in our Warranty Policy.

If you ordered the wrong part — for example, an incompatible variant for your vehicle — we're happy to accept a return within the 7-day window. Because the order was correctly fulfilled to your specification, you are liable for the courier fees to return the item to us (and for a replacement item to be sent back out, if applicable).

If your part arrives damaged in transit or is defective on arrival, contact us within 48 hours of delivery with photos of the item and its packaging. Once confirmed, we will arrange a return, replacement or refund at no cost to you — this falls outside the "customer pays return shipping" rule above, as the fault is not yours.

Electrical & Electronic Components

Due to the nature of electrical and electronic parts (sensors, control units, wiring, lighting electronics and similar components), these are not eligible for return once delivered, except where the item is confirmed defective on arrival or damaged in transit as described above. This is standard practice across the automotive parts industry, as electrical components cannot always be verified as unused once installed or wired in, and protects against fraudulent claims.

Special-Order & Imported Parts

Parts sourced or imported specifically for your order are not refundable once ordered from our supplier, including the deposit paid to place a Special Order. This is because we have already committed to purchasing the part from our supplier on your behalf and cannot resell it as standard stock. See Special-Order & Imported Parts in our Terms & Conditions.

• Electrical or electronic components (unless defective or damaged in transit)
• Special-order or imported parts
• Parts that have been installed, used, or show signs of fitment
• Items returned without original packaging, accessories or documentation
• Items returned more than 7 days after delivery

1. Contact us within 7 days of delivery at sales@restartauto.co.za or 072 513 7363 with your order number and reason for return.
2. We will confirm whether the item is eligible and provide return instructions.
3. Package the item securely in its original packaging and send it back to our Bellville depot at your cost (unless the item is damaged or defective, in which case we will arrange this).
4. Once received, we inspect the part to confirm it is unused and in resaleable condition before approving the return.

Once your return is inspected and approved, we process your refund within 3 business days. Refunds are paid back to your original payment method (PayFast or EFT). Please allow a further 2–5 business days for the funds to reflect, depending on your bank or card issuer.

Restart offers refunds only — we do not currently offer exchanges or store credit. If you need a different part, please place a new order once your return has been approved.

Except where a part is confirmed defective or damaged in transit, the customer is responsible for all courier costs associated with returning a part to Restart. We recommend using a tracked courier service, as Restart is not responsible for a return parcel lost in transit back to us.