Shipping & Delivery Policy

Restart currently delivers to addresses within South Africa only. You can also collect your order for free from our depot at 7 Voortrekker Road, Boston, Bellville, 7530 (Mon–Fri 08:00–17:00, Sat 09:00–13:00) — select "Collect from depot" at checkout.

Our courier's daily collection cut-off is 15:00 (3pm). Orders placed and paid for before this cut-off are generally handed to the courier the same or the following business day; orders placed after the cut-off, or over a weekend or public holiday, are processed on the next business day. In practice, most orders are dispatched within one business day of payment being confirmed.

Special-Order or imported parts follow a separate lead time confirmed with you individually at the time of order, as these are sourced on request rather than held in stock.

Once dispatched, courier delivery within South Africa typically takes 1 to 3 business days, depending on your location relative to our Bellville, Cape Town depot. Deliveries to more remote areas may take slightly longer. These timeframes are estimates provided by our courier partners and are not guaranteed.

Where our courier partner provides tracking, we will share your tracking number and/or a tracking link by email, SMS or WhatsApp once your order has been dispatched, so you can follow its progress to your door.

Dispatch and delivery timeframes are estimates, not guarantees. Restart is not liable for delays caused by our courier partners, weather, load-shedding, strike action, customs processing on imported Special-Order parts, or other events outside our reasonable control. If your delivery is significantly delayed, contact us and we will follow up with the courier on your behalf.

Incorrect Address

You are responsible for providing a complete and accurate delivery address, including any access codes, unit numbers or delivery instructions. Restart is not liable for delayed or failed delivery caused by incomplete or incorrect address information supplied at checkout. Where a parcel is returned to us due to an incorrect address, re-delivery costs will be for your account.

Failed Deliveries

If our courier is unable to deliver your parcel (for example, no one available to receive it), they will typically attempt redelivery or leave a card with instructions. Repeated failed delivery attempts due to unavailability at the address may result in the parcel being returned to us, and re-delivery may incur an additional courier fee.

Courier delivery is charged at a flat rate shown at checkout; collection from our Bellville depot is free. Shipping costs are calculated and displayed before you complete payment, so you always know the total cost of your order upfront.

Lost Parcels

If tracking shows no movement for an extended period or a parcel appears to be lost in transit, contact us and we will investigate with our courier partner. Where a parcel is confirmed lost in transit, we will arrange a replacement or refund at no additional cost to you.

Damaged Parcels

Please inspect your parcel on arrival. If the packaging or part is visibly damaged, note this with the courier where possible and photograph the item and packaging before opening further, then contact us within 48 hours of delivery. Damaged parts reported promptly with photographic evidence are covered under our Returns & Refund Policy.

• Provide a complete, accurate delivery address and a contactable phone number
• Be available (or arrange someone to be available) to receive the delivery
• Inspect parcels on arrival and report visible damage within 48 hours
• Confirm vehicle fitment before ordering — see our Fitment Disclaimer